Terms of Services

These terms and conditions set out the legal terms that apply to your use of ikkimo.com (the "website") and the other services that we provide. please read them carefully and make sure that you understand them, before placing your order on our website.

Please note that by using the website, you agree to be bound by these terms and conditions. we may change or modify these terms and conditions at any time, and your continued use of this website following such change shall signify your agreement to be bound by the modified terms of conditions. If you do not agree to any change to the terms and conditions, then you must immediately stop using this website.

  1. About iKKimO.com

    iKKimO.com is the property of Ouxam Sarl,  the address of our main offices is 51 rue de Cessange; 1320, Luxembourg, Luxembourg. it is registered under the number b215771, VAT: LU29704451

  2. Products

    We attempt to be as accurate as possible in the description of the products. however, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products on the website are for illustrative purposes only. Although we attempt to display the colors accurately, we cannot guarantee that your computer's display of the colors accurately reflects the color of the products.

  3. Orders, Prices and Payment

    All orders are subject to availability and confirmation of the order price.

    To order products you must possess a valid credit, debit card or a valid payment method used on this website. By placing an order, you are promising that all details you provide are true and accurate, that you are an authorized user of the credit, debit card or payment method used to place your order and that there are sufficient funds in the account to cover the cost of your order.

    The website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible of your order and for the information you provide (the correct products, quantities, size, etc.).

    a. Formation of the Contract

    When you place an order on our website, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order. The contract and the order confirmation will be established from the moment you receive an email informing your order is being prepared for fetching. This email signifies that the ordered product is confirmed.

    b. Price and Availability

    Whilst we try and ensure that all details, descriptions and prices that appear on the website are accurate, errors may occur. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you within 48 hours, the concerned product will be treated as cancelled. All other orders will continue to be proceeded and you may cancel these at any stage if you do not agree to these terms. If you cancel and you have already paid for the products, we will give the option to receive a full refund or receive a voucher.

    If you have ordered a product from a country in Europe, the prices advertised on the website are inclusive of vat. Delivery costs are not included in the prices and will be charged in addition. The delivery costs will vary depending on the products that you have ordered and your delivery address. The delivery costs applicable to your order will be clearly displayed on the website before you place your order.

    Depending on your delivery address, different taxation rules and additional charges may apply. We do not have any control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes that are not included. please contact your local customs office for further information before placing your order.

    c. Payment

    We offer different payment methods to order on our website. You can either pay by credit or debit card, either proceed by apple pay or PayPal.

    Once we have verified your payment details and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.

    We reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria.

  4. Delivery

    We aim at dispatching your order in maximum 1 week. Whilst we attempt to respect this delivery time, circumstances may occur and delay the delivery because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

    Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The products will be delivered to you directly. If no one is available at your address to take delivery, a second delivery will be planned. If at this stage, no one can take delivery, our delivery partner will leave you a message notifying you the place where you will have to pick up your parcel.

  5. International Delivery

    We organize delivery in different countries. If you have any doubt, please contact us in order to ensure you we can fetch your products to your country before placing your order.

    If you order products for delivery to an international destination, your order may be subject to import duties and taxes that are applied when the delivery reaches that destination. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such laws.

  6. Returns Policy

    To submit your return request please contact us. 

    You will receive an email confirming your request.

    Returns received at our warehouse without a Return Authorisation will be refused.

    You can request a return within 14 days from the order delivery date.

    Before shipping back your return, please ensure that the item is never been worn, in its original condition and in its original packaging, with all tags.

    You will be responsible for paying for your own shipping costs for returning your item. 

    Shipping costs are non-refundable. 

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance or we don’t guarantee that we will receive your returned item.

    We reserve the right to refuse a late return or refund for an item already worn, which is not; in its original condition, in its original packaging and without all its tags

    You will receive a refund within 5 days from the receipt of your returned item.
    The refund will be made to the same payment method used for the purchase.

  1. Our Website

    By using the website, you agree to the rules mentioned in these terms and conditions. If you do not agree to these rules, you are not permitted to use the website and you should leave it immediately.

    a. Access to the Website

    Access to the website is permitted on a temporary basis and it does not include any commercial use of the website or its contents. you must not reproduce, copy and/or exploit the website for any commercial purposes without our prior written consent.

    The website is made available free of charge. You are responsible for making all arrangements necessary for you to have access to the website. You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and conditions, and that they comply with them.

    We reserve the right to withdraw the website without notice and, from time to time, we may restrict access to all or parts of the website. we will not be liable to you if, for any reason, the website is unavailable at any time or for any period.

    When you visit the website and submit an order, you are communicating with us electronically and you agree that all agreements, notices, disclosures and other communications that we send to you electronically satisfy any legal requirement that same communications be in writing.

  2. Legal Warranty

    All our items are subject to the 2-year legal warrantee (legal warrantee law on 01/09/2004).

  3. Dispute Resolution

    Url link towards the online european platform regarding dispute resolution : http://ec.europa.eu/odr (art.14 règlement ue 524/2013). This online platform aims to present to consumers qualified entities seeking for settlements out of court, suitable to deal with litigations between consumers and companies within the European union.

    For dispute resolution, the consumer mediation service implemented by the federal gouvernent is eligible to receive out-of-court schemes for settling cross-border disputes from consumers. The service will process the case or transfer it to the qualified entity. Url link toward the consumer mediation service : https://www.mediateurconsommation.lu/en.

You can contact us through our contact section or via e-mail at info@ikkimo.com